Identity verification is essential for ensuring security and building trust among users. This process includes verifying your mobile number and email by sending a confirmation code to ensure the accuracy of your information. By completing these steps, we guarantee that senders and travelers are genuine individuals and prevent any misuse or potential issues. These measures help create a secure and reliable environment for all users.
Passender is an intelligent platform that automatically connects senders and travelers for package delivery. Senders simply register their packages in the system, and the platform intelligently matches and suggests suitable travelers for delivery. Users don’t need to manually search for travelers or packages; everything is seamlessly managed by the Passender system.
All individuals aged 18 and above can use this app as either a sender or a traveler.
Registration in Passender is free, and the shipping cost is fixed and determined by the app. The sender pays the shipping fee after a traveler is found and the request is confirmed. This amount will remain with us and will be transferred to the traveler after the package is delivered.
On the login page, select the 'Forgot Password' option and follow the instructions sent to your email or phone number.
After logging into your account, go to the "Package Registration" section. In this section, you can enter and complete the package details. Once registered, your package will be added to the queue for offers to travelers.
The required information includes package details, the number of packages, the origin and destination, the shipping date, and a package image for support verification.
Yes, as long as the package hasn’t been accepted by a traveler, you can edit all its details. If the package is accepted by a traveler, you can only change the content of the package. For changes to the origin or destination, you will need to cancel the request and create a new one.
After handing over the package to the traveler, you can track its status in the 'My Packages' section of the app.
The app automatically matches packages with travelers. If no traveler is found for your package, you can extend the deadline to increase your chances of finding a match or cancel the request if desired.
Yes, you can edit the type or number of packages as long as no traveler has accepted them. However, once the package is accepted, changes are not possible, and you will need to register a new package.
The shipping cost is set at a fixed and standard rate by the app, eliminating the need for negotiation between the sender and the traveler.
All stages of the package’s delivery are recorded in the app. At the final delivery, the recipient confirms receipt by entering a unique code. Additionally, you will be notified via push notifications and email about the package's successful delivery.
Yes, you can cancel your request without any charges before the package is accepted by a traveler. However, if the package has already been accepted, a penalty fee will be deducted, and the remaining amount will be refunded to your wallet.
Go to the 'My Flights' section, select the flight, and choose the 'Delete Flight' option.
To register a flight, you need details such as origin, destination, flight date and time, your personal details (like name and contact number), and a photo of your ticket. This information ensures accurate matching with packages and verifies your flight.
The app automatically suggests packages based on your flight details. Once your flight is registered, the system matches and recommends packages aligned with your route and schedule. You don’t need to manually search for packages.
Yes, you can cancel a package through the 'My Packages' section by selecting the cancel option. However, repeatedly doing this in the future may reduce your chances of receiving new offers.
Once you accept a package, you can communicate with the sender through the in-app chat feature. This ensures secure and seamless coordination while keeping all communications within the app.
Yes, you can edit your flight details through the 'My Flights' section if necessary.
If you can’t deliver a package on time, use the in-app chat feature to inform the sender about the delay or changes. This helps in coordinating and avoiding any issues.
Go to the 'My Flights' section, select the flight, and provide the reason for cancellation. The support team will handle the matter.
Yes, you can carry up to 5 packages on a single flight.
After meeting the sender and inspecting the package, select the mismatched package in the app, specify the reason from the available options, and do not accept the package. The support team will review the issue.
No, the shipping cost is fixed and standard, automatically calculated by the system based on the type of package and the distance, and it cannot be changed.
After the package is delivered to its destination and confirmed by you and the sender in the app, the shipping fee will be credited to your wallet. You can withdraw this amount at your preferred currency rate through your PayPal account.
Your earnings from delivering packages depend on factors such as the number of packages, distance, and the rate set for each package. The app automatically calculates and displays the delivery fee. Additionally, you can earn more by carrying multiple packages on a single trip. After the package is delivered and confirmed, a small percentage of the fee is allocated to the platform, and the rest is paid to you.